SCOPE

Moselweine.shop (hereinafter referred to as the "Seller" or "MSW") has set up an e-commerce service available on the Internet at the following address: www.moselweine.shop (hereinafter referred to as the "Site") for consumer customers (hereinafter referred to as the "Customer(s)"), i.e., any natural person who intervenes for purposes other than in the context of a commercial, industrial, artisanal or liberal activity.

Definitions

For the purposes of this Privacy Policy, the terms listed below have the following meanings:

"Cookies": means a text file stored in a User's terminal that is used to store information about the User;

"Personal Data": means information relating to an identified or identifiable natural person; that is, a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number (such as cookies or IP address), location data, an online identifier, or to one or more specific elements specific to his/her identity.

"Partners": refers to the various service providers whether it be for the processing of Your orders, the delivery of products, after-sales service, the provision of technological services, advertising, social networks.

"Personal Data Regulation": means together the European Regulation No. 2016-679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (or "GDPR") and local laws relating to the protection of personal data;

"Site": means the website accessible at the URL address https:// www.moselweine. shop;

"You", "Your" or "User": means a visitor to the MSW Site, i.e. a person who browses the Site without having created a customer account or placed an order, a MSW prospect, i.e. a person who has created a customer account but has not yet ordered products, and an MSW customer, i.e. a person who has placed an order through the Site. MSW uses Personal Information for a variety of purposes, including when You visit the Site which uses cookies, create an account on the Site, purchase our products. Specifically, Personal Data is necessary to enable You to access, use and improve our Site:
Purpose of Processing

Customer Relationship and Product Order Management:
- To carry out operations relating to our commercial relationship, i.e. orders, transport, deliveries, payment, invoices, accounting, follow-up of the "customer relationship";
Legal basis of the processing
The legal basis of this processing is either the legitimate interest of MSW or the performance of the contract with the data subject.

Purpose of processing

Management of marketing actions and commercial prospecting:
- To propose offers from Partners and MSW according to the choices noted;
- To personalise our Site and our offers, according to preferences noted and/or declared, in particular from personal accounts and needs identified;
- To personalise our communication to you, in particular by means of information emails, according to preferences noted and/or declared, needs and choices made;
- To carry out commercial solicitation operations;
- To develop commercial statistics, analysis and marketing tools
- To organise competitions, lotteries or any promotional operation;
Legal basis of the processing
The legal basis of this processing is either the legitimate interest of MSW, or the performance of the contract with the data subject or the consent of the data subject (in particular for sending commercial offers by e-mail to visitors and prospects).

Purpose of processing

Managing requests to exercise rights and complaints from visitors, prospects and customers:
- Managing requests to exercise the rights designated in the below;
- Managing any complaints and/or disputes;
- Managing customer comments and reviews on the Site and/or on the web pages we publish and host on social networks.

Legal basis for processing
The legal basis for this processing is either the legal obligation of MSW, or the legitimate interest of MSW, or the performance of the contract with the data subject.

Personal data collected

The information that the Customer may have communicated to us when visiting our Site and/or placing orders, is strictly confidential. This information is necessary for processing, such as the management of orders as well as the commercial relations that we have with the Customer.
We receive the Personal Data that the Customer voluntarily declares when creating his personal account, namely his name, first name, date of birth, gender, email address.

We also collect and process the following Personal Data:
- The following Data relating to the follow-up of the commercial relationship with our company: products ordered, quantity, amount, periodicity, delivery and/or billing address, telephone number, or any other relevant information on delivery, purchase history, product returns correspondence and/or telephone exchanges with the Customer and MSW, customer exchanges and comments, ...
In addition, we also collect and process Personal Data related to navigation and behaviour on the Site: your IP address, the pages visited, and other.

Recipients of Personal Data

The recipients of the Personal Data collected on our Site are primarily those duly authorised within MSW to process orders and manage the customer relationship.

We only share this information with those Partners who are necessary to provide third party services and for the purposes described in this Privacy Policy, including the following categories of recipients:
- Payment or payment security providers;
- Delivery and transportation service providers;
- IT service providers;
- Service provider specialising in the collection and processing of customer reviews;
- Service provider specialising in the management of abandoned shopping carts;
- Partners for sending promotional emails and promotions on our Site;
- Advertising targeting partners;
- Social networks;
- Traffic and browsing analysis tools.

MSW may be required to transmit data to third parties when it receives a request from a judicial authority or any administrative authority authorised by law to communicate this information in accordance with the legislative provisions in force.

Personal data retention

Personal Data is collected and processed by MSW for the time necessary to carry out the processing.
- Data relating to visitors and prospects: The Data of prospects are kept in current archives for 3 years from the last contact with the prospect.

Is considered as a "contact" the fact of logging into a customer account, consulting a product sheet, adding a product to the basket, searching for a product on the Site, clicking on a link contained in an email sent by MSW, and participating in a contest organized by MSW. At the end of this three-year period, MSW may contact the Prospect again to find out whether he or she wishes to continue receiving commercial solicitations. In the absence of a positive and explicit response from the Prospect, the data will be archived, if necessary, in accordance with the provisions in force.
In any event, the Prospect may at any time resume his consent. In this case, the Personal Data will be destroyed within a maximum of one month from the date of the withdrawal request.

- Customer Account Data: Customer Account Data is kept for the period strictly necessary to manage the commercial relationship.
Beyond the duration of the commercial relationship with the customer, certain data may be archived in accordance with the provisions in force.

MSW may be required to transmit data to third parties when it receives a request from a judicial authority or any administrative authority authorised by law to communicate this information in accordance with the legislative provisions in force.
At the end of this 8-year period, MSW may contact the Customer again to determine whether he or she wishes to continue receiving commercial solicitations. In the absence of a positive and explicit response from the Customer, the data will be archived, where applicable, in accordance with the provisions in force, and in particular those set out in the French Commercial Code, the French Civil Code and the French Consumer Code.

- Connection data: the connection logs collected, subject to the Prospect's/Customer's agreement and the setting of their terminal, via the use of cookies and other tracers placed on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months. For more details on cookies, how they work and how to disable them, see our section on cookies below.

Security Measures

MSW implements appropriate technical, organisational and physical security measures to protect processed personal data against accidental or unlawful damage, loss, misappropriation, intrusion, disclosure, alteration, destruction or unauthorised access to such data.

Individuals' rights to the data collected

You have the right to request access and rectification of Data, limitation of Data processing or erasure of Data and to resume your consent to processing on this legal basis.

You may use your right to object to processing for commercial prospecting purposes.

You may define directives concerning the retention, erasure and communication of Personal Data after your death. These directives can be general or specific.

These rights can be exercised directly: by email to the address indicated in the Contact MSW section.

Updating the privacy policy

MSW may change this privacy policy at any time. If MSW wishes to use personal data in a manner different from that stated in the Privacy Policy in effect at the time of collection, such changes will be published in a new version of this Privacy Policy.

Cookies

A cookie is a file deposited by a publisher on the terminal used to access the Site (computer, smartphone, tablet).
In order to improve your browsing on our Site, cookies are deposited on your computer, mobile phone or tablet. The cookies that we issue on our Site are used to recognise the user's terminal when they connect to our Site in order to:
- Optimise the presentation of our Site according to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits according to the hardware and software used by your terminal.
- Facilitate access to reserved and personal areas on our Site, such as the personal account on the basis of the information that was transmitted when the account was created. The user can thus access personalised or reserved content.
- To store information relating to a form filled in on our Site (access to your account / your preferences).
- To implement security measures, for example when the user is asked to log in after a certain time.